Identification of operational risk of embedded Subscriber Identity Module (SIM) technology based on ISO 31000: Systematic Literature Review

In the current digital era, telecommunications industry technology is growing rapidly, impacting demands for innovation in operator business. One of them change size Subscriber Identity Module (SIM) card model, which getting smaller, and use embedded SIM (eSIM) on smartphones. This study aims to identify operational risk factors from eSIM. The research method used Systematic Literature Review (SLR) method. documents reviews scientific journal papers databases published 2015 2022 management information field, following this research's objectives. results obtained showed that there were 43 journals studied, four had theme technology-embedded subscriber identity module (eSIM), 13 discussed operations